Rollators or walkers play an important role in keeping you mobile, therefore, we have created this tailored insurance policy.
Specialist 24hour breakdown recovery to get you, your equipment and an attendant back home if you are ever stranded.
Repair of your pride and joy following an accident, theft or vandalism so you will be up and about in no time.
We don't require any contribution to a claim regardless of blame, so your pennies will stretch that little bit further.
Covering claims against you if you have accidentally injured someone or damaged their property.
You’ll never stop moving with the hire equipment needed to keep you independent whilst yours is being repaired.
You won’t get left behind. If your product is less than two years old we’ll replace it with a new version if it is beyond repair.
Need to manage your policy, add a new one or make changes?
Use our customer portal.
Get in contact with on of our UK based customer service advisors.
Customer service is our priority.
Mark Bates Ltd is built on a commitment to exceptional customer service, a supportive people-first culture, and a drive to offer innovative, customer-focused insurance products that stand out from the rest.
We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.
We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.
We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.
You can either ring our 24/7 national breakdown recovery number or we will reimburse your taxi fare home (terms and conditions apply).
If you knock somthing over while using your equipment and someone takes legal action against you then we offer up to £2 million personal liability protection.
Provided you store your equipment as advised in our policy wording, our geographical coverage includes anywhere in the UK. We also offer 90 days worldwide cover (terms and conditions apply).
Unfortunately, we are unable to provide cover for multiple users of the equipment.