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Our Mission

Our Vision

Our Vision is to become known for delivering valuable, innovative insurance products supported by first class customer service.

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Introducing Mini mark to give you an overview of our wonderful business here at Mark Bates Ltd. Learn about what makes us different from other insurance companies and what that means for you.

Our Values

Customer Excellence

We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.

People-First Culture

We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.

Be Different

We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.

Mr Charles Carson
No Comment thank you
Jul 1, 2026
Mr and Mrs brough
They was very helpful
Jul 1, 2026
customer
Great service and very affordable for what you get covered by the insurance
Jul 1, 2026
Ian Stirling
Very easy to deal with and I am very satisfied with the level of service I have received
Jul 1, 2026
Susan Evans
Been using them for a few years now. they take care of the needs I need looking after and do so quickly and safety
Jul 1, 2026
Apostolos James Vogiatzis
Great range of products/services with at brilliant prices
Jul 1, 2026
Janet Ridgwell
Polite, helpful and very sunny nature. Thank you for all your help
Jul 1, 2026
Sam Bridges
Fast efficient and affordable Park Home insurance.
Jul 1, 2026
Margaret
Comprehensive cover for mobility scooter. Easy to renew.
Jul 1, 2026
Peter Stewart
I’m impressed with the professionalism of the staff
Jul 1, 2026
Polly P
Uncomplicated way of joining
Jul 1, 2026
Lois Richardson
A very good service
Jul 1, 2026
Mrs J. Bateman
Very informative and helpful
Jul 1, 2026
Mrs Lorna Leith
Quick and straightforward to renew my insurance
Jul 1, 2026
Mrs Susan Averil Hollingworth
The person I spoke to was very helpful as I was unsure about what to do because I was putting my house up for sale. She advised me to pay my insurance monthly not for the full year.
Jul 1, 2026
Janet
Very helpful and easy to deal with, competitively priced, would recommend
Jul 1, 2026
Dasa Vrastakova
Do it very well
Jun 30, 2026
Di Johns
Professional and informative
Jun 30, 2026
Peter
seemed a good deal and is. needed for third party protection
Jun 30, 2026
Kevin Harris
Provided with easy to understand information
Jun 30, 2026