This policy protects homeowners and renters against unexpected repair costs. You can cover up to 10 kitchen appliances on a single plan, keeping your home running smoothly.
We cover the cost of repairs if your appliance stops working due to an internal fault. Whether it is a washing machine that won't spin or a fridge that won't cool, we cover the call-out, parts, and labour to get it running again.
This includes protection against unforeseen mishaps that result in your appliance failing to work. If an accident causes physical damage that stops the machine from functioning, we are here to help fix the problem.
You won't face unexpected bills when things go wrong. Your policy covers the full cost of the engineer's call-out, the labour required to fix the issue, and the replacement parts needed to complete the repair.
Simplify your home protection by covering up to 10 household appliances on a single policy. Instead of juggling multiple warranties for your dishwasher, cooker, and freezer, you can protect them all in one convenient place.
We get you back to normal quickly by using a network of vetted, professional repair agents. This includes specialists like Whirlpool, Beko, and Service Power, ensuring your repairs are carried out by experts.
Our dedicated team is based in the UK to support you when you need it most. From the moment you report a fault, we manage the entire process for you, liaising directly with repairers to ensure a smooth resolution.
Need to manage your policy, add a new one or make changes?
Use our customer portal.
Get in contact with on of our UK based customer service advisors.
Customer service is our priority.
Mark Bates Ltd is built on a commitment to exceptional customer service, a supportive people-first culture, and a drive to offer innovative, customer-focused insurance products that stand out from the rest.
We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.
We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.
We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.
Our policy protects your home appliances against mechanical and electrical breakdown, as well as accidental damage that stops them from working. The cover includes the full cost of call-out charges, labour, and replacement parts. This insurance provides protection for unexpected repair bills when your manufacturer's warranty has expired.
Yes, you can cover between one and ten kitchen appliances on a single breakdown policy. Multi-appliance cover is often more cost-effective than buying individual extended warranties. You can mix and match items, including washing machines, dishwashers, tumble dryers, and fridge freezers.
Yes, appliances must be under ten years old when you first take out the policy. We cannot offer new cover for equipment older than ten years. If an insured item reaches ten years of age during your policy term, it will be flagged and removed at your next renewal.
Prices start from just £8.00 per month for a single appliance. The total cost depends on how many items you insure. For example, covering multiple appliances typically reduces the "per item" cost, offering better value than single-item warranties.
Most standard domestic appliance brands are covered. However, we do not cover Miele appliances, range cookers, or any equipment used for commercial purposes. Additionally, the value of each appliance must be no more than £500, or £1,000 for American Fridge Freezers.
ou can buy this insurance if you are renting, provided you own the appliances. If the white goods belong to your landlord, it is usually their responsibility to insure and repair them. This policy is designed for homeowners and tenants who own their own equipment.
We use a network of vetted, UK-based professional repairers. This includes manufacturer-approved agents and national specialists like Whirlpool, Beko, and Service Power, ensuring your appliance is fixed by a qualified expert.
If your appliance is deemed beyond economical repair (BER), it will be removed from your policy. We focus on delivering reliable repairs to keep your existing machines running for as long as possible.
Domestic appliance breakdown insurance is a policy that covers the cost of repairing or replacing your household appliances if they suffer a mechanical or electrical fault. It protects you from unexpected bills by covering call-out charges, labour, and parts for essential items like washing machines, fridges, and cookers.
es, our policy includes accidental damage cover as standard. This means if you unintentionally damage your appliance in a way that stops it from working—such as snapping a door handle or damaging a seal—we will pay for the repairs.
Yes, all call-out fees, labour costs, and replacement parts are fully included. There are no hidden charges for the engineer’s visit, ensuring you won't face unexpected bills when you make a valid claim.
We cover most major UK brands, but there are a few exceptions. We cannot insure Miele appliances, range cookers, or any equipment used for commercial business purposes. All other standard domestic brands are eligible.