Our History
After several successful years in sales Mark Bates, who is still our Managing Director to this day, began providing the Premier Care range to create better levels of service in the industry. He focused on a sector of society where it is most needed, specifically the over 50s and disabled people.
I know from first-hand experience how vital help is when your health fails and how important it is to protect yourself from personal injury claims, particularly in today's compensation culture. This is my driving force and why I am so passionate about continuing to provide the very best insurance facilities for people with such specific requirements. - Mark Bates
Mark Bates Ltd is proud to be an award winning, family run business, that has built its foundations on looking after customers and providing unparalleled levels of service.
More than 30 years ago, we began with Mobility Scooter and Powerchair insurance, a policy which is still one of the most popular purchases, but is now supported by a range of options. Each cover is meticulously designed to provide the most comprehensive cover available, giving total peace of mind and supported from start to finish at our head office in Grantham, Lincolnshire.
Our Values
Mark Bates Ltd is built on a commitment to exceptional customer service, a supportive people-first culture, and a drive to offer innovative, customer-focused insurance products that stand out from the rest.
We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.
We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.
We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.
We are delighted to be partnering with the Independent Living Group, a national peer support group aiming to help others just like you navigate social care, health and employment.