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Carer's, now your income is protected too

We've built income protection into our Personal Care Assistant Insurance for the very first time. If illness or injury stops you working, you'll still have an income behind you.

Our Customers Love Us!
TrustpilotTrustpilot five stars
20,284 Reviews

Get a quick quote

Why not get a quick quote from us for your next policy.

Simply select the required policy and fill out the few fields needed and we will give you a an immediate initial quote.

This quote will be based on the initial information you give us and is just an estimate.

Simply complete the process to get a full quote and start saving.

Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a Question?

Get in contact with on of our UK based customer service advisors.

Customer service is our priority.

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Manage all of your insurance with Insura App?
Insura App, the ultimate insurance management application. With our app, you can easily manage all of your insurance policies, documents and key dates in one place.
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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

Mark Bates Ltd is built on a commitment to exceptional customer service, a supportive people-first culture, and a drive to offer innovative, customer-focused insurance products that stand out from the rest.

Customer Excellence

We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.

People-First Culture

We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.

Be Different

We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

An online face-to-face consultation service

Electronic private prescription services

Access to a medical information database

Mr Charles Carson
No Comment thank you
Jul 1, 2026
Mr and Mrs brough
They was very helpful
Jul 1, 2026
customer
Great service and very affordable for what you get covered by the insurance
Jul 1, 2026
Ian Stirling
Very easy to deal with and I am very satisfied with the level of service I have received
Jul 1, 2026
Susan Evans
Been using them for a few years now. they take care of the needs I need looking after and do so quickly and safety
Jul 1, 2026
Apostolos James Vogiatzis
Great range of products/services with at brilliant prices
Jul 1, 2026
Janet Ridgwell
Polite, helpful and very sunny nature. Thank you for all your help
Jul 1, 2026
Sam Bridges
Fast efficient and affordable Park Home insurance.
Jul 1, 2026
Margaret
Comprehensive cover for mobility scooter. Easy to renew.
Jul 1, 2026
Peter Stewart
I’m impressed with the professionalism of the staff
Jul 1, 2026
Polly P
Uncomplicated way of joining
Jul 1, 2026
Lois Richardson
A very good service
Jul 1, 2026
Mrs J. Bateman
Very informative and helpful
Jul 1, 2026
Mrs Lorna Leith
Quick and straightforward to renew my insurance
Jul 1, 2026
Mrs Susan Averil Hollingworth
The person I spoke to was very helpful as I was unsure about what to do because I was putting my house up for sale. She advised me to pay my insurance monthly not for the full year.
Jul 1, 2026
Janet
Very helpful and easy to deal with, competitively priced, would recommend
Jul 1, 2026
Dasa Vrastakova
Do it very well
Jun 30, 2026
Di Johns
Professional and informative
Jun 30, 2026
Peter
seemed a good deal and is. needed for third party protection
Jun 30, 2026
Kevin Harris
Provided with easy to understand information
Jun 30, 2026