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Independent Living With Mark Bates Ltd

More Than 25 Years Experience

Mark Bates Ltd is proud to be an award winning, family run business, that has built its foundations on looking after customers and providing unparalleled levels of service. 

More than 25 years ago, we began with Mobility Scooter and Powerchair insurance, a policy which is still one of the most popular purchases, but is now supported by a range of options. Each cover is meticulously designed to provide the most comprehensive cover available, giving total peace of mind and supported from start to finish at our head office in Grantham, Lincolnshire.

Supporting Your Independence

Personal Care Assistants

Our PCA policy offers protection for individuals working as a self-employed Personal Assistant and is often referred to as Carer Insurance or PA Insurance. In contrast to our Home Employment policy, this is offered to individuals that work as a Carer and a self-employed basis and isn’t appropriate for those employing someone. This protects the self-employed PA for Public Liability, Legal Expense, Personal Accidents and much more.

Direct Payments Insurance

We have been protecting and supporting individual employers for more than a decade. The policy we offer goes by many names including Carer Employment Insurance, Direct Payments Carer Insurance or simply Direct Payments Insurance.

You may receive Direct Payments, have a Health Budget or be funding a PA yourself. Whatever you need Employer Indemnity Insurance for we’ve got you covered.

Independent Living Group

As part of our continued support of individual employers and those people that help them, we have created the Independent Living Group (ILG). The ILG aims to bring together like-minded individuals to offer not only employment guidance and peer support, but a haven for people to share their experiences and interact with others.

ILG Support

It doesn’t matter what type of independent living insurance you are looking for, with every policy we offer you’ll receive proactive employment support. ILG offers employment advice and legal support tailored around the specific needs of individual employers of Personal Assistants.

Mobility Equipment

We offer a wide range of policies to protect almost all the mobility equipment you may require to live independently. From mobility scooter and powerchairs, to manual wheelchairs and also your accompanying in-home needs — we cover it all!

Our Values

Customer Excellence

We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.

People-First Culture

We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.

Be Different

We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.

Welcome To The Premier Club

As a very special thank you, all of our policy holders receive free access to the Premier Club Rewards, meaning huge savings on the biggest brands both on the high street and online as well as some great days out.

Mr Charles Carson
No Comment thank you
Jul 1, 2026
Mr and Mrs brough
They was very helpful
Jul 1, 2026
customer
Great service and very affordable for what you get covered by the insurance
Jul 1, 2026
Ian Stirling
Very easy to deal with and I am very satisfied with the level of service I have received
Jul 1, 2026
Susan Evans
Been using them for a few years now. they take care of the needs I need looking after and do so quickly and safety
Jul 1, 2026
Apostolos James Vogiatzis
Great range of products/services with at brilliant prices
Jul 1, 2026
Janet Ridgwell
Polite, helpful and very sunny nature. Thank you for all your help
Jul 1, 2026
Sam Bridges
Fast efficient and affordable Park Home insurance.
Jul 1, 2026
Margaret
Comprehensive cover for mobility scooter. Easy to renew.
Jul 1, 2026
Peter Stewart
I’m impressed with the professionalism of the staff
Jul 1, 2026
Polly P
Uncomplicated way of joining
Jul 1, 2026
Lois Richardson
A very good service
Jul 1, 2026
Mrs J. Bateman
Very informative and helpful
Jul 1, 2026
Mrs Lorna Leith
Quick and straightforward to renew my insurance
Jul 1, 2026
Mrs Susan Averil Hollingworth
The person I spoke to was very helpful as I was unsure about what to do because I was putting my house up for sale. She advised me to pay my insurance monthly not for the full year.
Jul 1, 2026
Janet
Very helpful and easy to deal with, competitively priced, would recommend
Jul 1, 2026
Dasa Vrastakova
Do it very well
Jun 30, 2026
Di Johns
Professional and informative
Jun 30, 2026
Peter
seemed a good deal and is. needed for third party protection
Jun 30, 2026
Kevin Harris
Provided with easy to understand information
Jun 30, 2026