As the Christmas season approaches, we at Mark Bates Ltd send our warmest wishes to you and your loved ones. This is a time for joy, celebration, and reflection, and we want to confirm the support available from us during this festive period. While our office hours will be adjusted, our commitment to providing exceptional service is unwavering.
24/7 Support Services
We understand that needs can arise at any time, especially during the holidays. You are never without help when you need it:
- Breakdown Recovery: Available 24/7 for mobility scooter and powerchair insurance customers.
- Employment Support: ILG support for Home Employment and Personal Care Assistant insurance policies is available 24/7.
- Home Emergency: If you have this cover with your Home Insurance policy, the service is available 24/7 throughout the holiday period using the number in your policy documents, as our office will only be open during limited hours.
Office Hours
We will operate with adjusted opening times for the Christmas and New Year holidays:
- Christmas Eve - Open 9:00 - 16:00
- Christmas Day - Closed
- Boxing Day - Closed
- 27th December - Open 9:00 - 13:00
- 29th, 30th & 31st December - Open 9:00 - 16:00
- New Years Day - Closed
Manage Your Policy Anytime with Insura App
For your convenience, the Insura App is also available around the clock. It is your “on-the-go” tool for managing policies, filing claims, and accessing immediate support—all from your mobile device. Download now from markbates.link/app.
As 2025 draws to a close, we reflect on the past and look forward to the future with hope and excitement. Thank you for trusting Mark Bates Ltd with your insurance needs. We wish you a splendid Christmas filled with joy, peace, and prosperity.